We’re back! Back baby… Aww-Yea! It may have taken 3 months and numerous moments of frustration, but our stolen car ordeal has finally come to an end. After basically buying a slightly used Nissan Tsuru, we have been reimbursed -in full- courtesy of VISA card services. I cannot believe it took this long (check our previous post on Chiapas for the full story).
As is the case with many insurance companies, if they can find a way to back out of payment, they will. In our case, even though we had filled all paperwork required on the VISA claims agreement, we were still held up because VISA wanted the title to the car before reimbursing us. What??? They claimed that there was nothing stopping Thrifty Car Rental from finding the car, collecting the payment, and still renting the car out if they kept the title. We could have cared less, because we got charged immediately and had zero leverage to ask for any sort of title transfer. Thrifty on the other hand had already collected their money, so they had no interest in forking over title (they probably took a tax write off). We were truly stuck. Of course, when stuck… never underestimate the power of Ana’s attack-dog mode. She can be persistent when the situation requires. In the end, she found the one person who was holding up payment and made her aware that we would hold her responsible for not honoring a valid claim. Our car was stolen, we followed all published requirements to fulfill the insurance agreement… we needed to get paid.
Will we go through this ordeal again? Who knows. Paying the rental car company twice as much to still buy 20% of the car is a sucker move. I will say this though… the next time I’m staying in a questionable part of the world, I’m parking the car in a garage.
Posts
No comments:
Post a Comment